v4.0 Wonda AI is operated by Wonderweb Technologies (Private) Limited ("Wonderweb", "we", "us" or "our") in Zimbabwe. This Privacy Policy explains how we collect, use, store and disclose personal information when you use Wonda AI, manage an account or interact with a Wonda-powered chatbot.
1. Information we collect
Account information
When you create a Wonda account, we may collect your name, email address, authentication information, account settings, subscription details and the domain or website associated with your chatbot.
Conversations and visitor information
When visitors interact with a Wonda-powered chatbot, we may process and store messages, conversation identifiers, timestamps, interaction metadata and information submitted through lead forms, including names, email addresses and telephone numbers.
We may also process approximate location information where it can be derived from technical request data. The information collected depends on how the chatbot is configured and how visitors use it.
Knowledge base and product information
We process business information, frequently asked questions, knowledge base entries and product catalogue information that you upload or configure so that the chatbot can generate relevant responses.
Technical and security information
We may collect IP addresses, browser and device information, request timestamps, error reports and related server logs. This information helps us operate the service, enforce usage limits, investigate technical problems and protect against abuse or unauthorised access.
Billing information
We may process subscription records, payment status, transaction references and related billing information. Payment details submitted directly to a payment provider may be handled under that provider's own privacy policy.
2. How we use information
We use information where reasonably necessary to:
- Create, administer and secure user accounts.
- Authenticate users and manage account access.
- Generate chatbot responses using the configured AI provider.
- Store and display conversations, leads and available analytics.
- Provide dashboard features, reports and customer support.
- Process subscriptions and manage billing.
- Detect abuse, investigate security incidents and diagnose errors.
- Maintain and improve the reliability of Wonda.
- Comply with applicable legal obligations.
We do not use customer conversations to train our own AI models unless we separately explain that use and obtain any consent or other authorisation required by law.
3. AI providers and other service providers
When a chatbot processes a message, Wonda may transmit that message, relevant knowledge base content and other necessary context to the AI provider configured for the account. This information is processed to generate a response.
The AI provider may process submitted information under its own terms, privacy policy and applicable data-processing commitments. Its retention and handling practices may differ from Wonda's.
We may also rely on hosting, infrastructure, email delivery, payment processing and security providers to operate Wonda. These providers may process information when necessary to perform services on our behalf.
We do not sell personal information to advertisers or provide customer conversations to advertisers for advertising purposes.
4. Who can access information?
Access depends on the purpose for which information is collected:
- Account holders: You can access conversations, leads and analytics made available through your account.
- Authorised team members: Members of your team may access information according to the permissions available to your account.
- Wonderweb personnel: Authorised personnel may access information when reasonably necessary for support, maintenance, troubleshooting, security or legal compliance.
- Service providers: AI and infrastructure providers may receive information needed to perform their services.
- Legal authorities: Information may be disclosed where required by applicable law or valid legal process.
We aim to restrict access to information to what is reasonably necessary for the relevant purpose.
5. Data retention and deletion
We retain information for as long as necessary to provide Wonda, fulfil the purposes described in this policy, maintain security, enforce our agreements and comply with applicable legal obligations.
Conversation and lead retention may depend on your subscription plan. Any published plan-specific retention periods are subject to the retention settings applicable to your account.
Technical logs, billing records and security records may have different retention periods from conversations and leads.
When you delete information or close your account, we process deletion in accordance with our operational procedures and applicable law. Information may remain temporarily in backups, security records or records we are legally required to retain. Where appropriate, retained information will be restricted from ordinary use until it can be deleted or anonymised.
Deleting information from Wonda does not necessarily delete information already transmitted to an AI provider or another independent service provider. Requests concerning that information may also need to be directed to the relevant provider.
6. Data security
We use reasonable technical and organisational measures intended to protect information against unauthorised access, disclosure, alteration, loss and destruction.
No online service or storage system can be guaranteed completely secure. You are responsible for safeguarding your login credentials, controlling access to your account and promptly reporting suspected unauthorised access.
7. International data processing
Wonda and its service providers may process or store information in countries other than Zimbabwe. The location depends on the infrastructure and third-party services used.
Where applicable, we will take the steps required by relevant data protection law in relation to international transfers and the protection of personal information.
8. Your privacy rights
Subject to applicable law, you may have the right to request access to personal information, correction of inaccurate information, deletion, or information about how your data is processed.
If you are a visitor interacting with a chatbot on another business's website, that business may be the appropriate first contact for questions about your conversation. We may assist the business where appropriate.
To submit a privacy request, email hello@wonderweb.co.zw with the subject line "Wonda AI Privacy Request". We may request reasonable information to verify your identity or authority to make the request.
We will handle requests in accordance with applicable law. Some information may need to be retained where a legal obligation or other lawful exception applies.
9. Children's information
Wonda accounts are intended for individuals aged 18 or older who are legally capable of entering into a binding agreement, subject to our Terms of Service.
Website owners are responsible for ensuring that their chatbot configuration and collection of visitor information are appropriate for their audience and comply with applicable law, including requirements concerning children's information.
10. Cookies and browser storage
Wonda may use cookies and browser storage where necessary to support authentication, security and embedded chatbot functionality.
Cookies and browser storage are different technologies. The embedded widget may use browser storage to maintain conversation state or preserve a draft message, depending on the current implementation.
For further information, see our Cookie and Browser Storage Policy.
11. Changes to this policy
We may update this policy to reflect changes in Wonda, our service providers, our data practices or applicable law. Where required, we will notify affected users of material changes and provide any additional notice required by law.
The latest revision date appears at the top of this page.
12. Contact
For privacy questions or requests, contact:
Wonderweb Technologies (Private) Limited
Email:
hello@wonderweb.co.zw
Website:
https://wonda.co.zw/
This policy should be read together with our Terms of Service and Cookie and Browser Storage Policy.